Having worked in the sales and support of the mobile phone industry a few years ago, this news comes as no surprise to me.
Boy Genius Report has published some very juicy details on how RIM has been dealing with its carriers. Strong arming the very people who are supposed to be selling your products will eventually backfire (or maybe it has already what with the 20% drop in their stock).
The very reason why I jumped from using a BlackBerry Bold to a Samsung Galaxy android device was due to the very same issue that BGR reports on. Truth be told, BlackBerry devices before OS4 were actually dependable, although it really felt the everyone else was moving on in the world while RIM was still clinging on to the “if it still works, why mess with it?” ideal.